Even though spring is on the horizon, the Pennsylvania Public Utility Commission is reminding families and businesses that help is available for those struggling with large winter utility bills or overdue balances.
The best first step for residents dealing with that sort of situation is to call their public utility customer service hotline and ask for information about customer assistance programs.
A series of enhanced customer protections were developed by the PUC in response to the added financial strain of the COVID-19 pandemic to specifically help struggling families and small businesses.
These safeguards will remain in effect until the end of this month so now is the time to look into what other options might exist as each major utility has a team of representatives trained to help assist customers with available financial assistance programs.